Frequently Asked Questions

1. What is Turnout Tack’s return policy?

At Turnout Tack, we want you to be fully satisfied with your purchase. If you’re not happy with your item, you can return it within 30 days of receiving it. Please ensure that the product is unused and in its original packaging. For further details on how to process a return, please visit our Returns page on turnouttack.com.

2. How do I track my order?

Once your order is dispatched, we will send you an email with tracking information so you can follow the progress of your package. Simply enter the tracking number on the carrier’s website to see the status.

3. Do you ship internationally?

Yes, Turnout Tack ships to various international locations. Please refer to our Shipping Information page on turnouttack.com for more details on international shipping options and costs.

4. How long does it take for my order to arrive?

Shipping times vary depending on the destination and shipping method chosen. For more specific delivery timeframes, please check the Shipping Information page on turnouttack.com.

5. How do I contact Turnout Tack for customer support?

You can reach our customer support team through the contact options available on our website. Visit the Contact Us page on turnouttack.com for more information.

6. Do you offer gift cards?

Yes, Turnout Tack offers gift cards that can be purchased through our website. They make the perfect gift for equestrian enthusiasts! Simply head over to the Gift Cards section on turnouttack.com.

7. What payment methods do you accept?

We accept a variety of payment methods, including credit cards, debit cards, and PayPal. Please visit our Payment Information page on turnouttack.com for the full list of accepted payment options.

8. Are there any restrictions on promotional codes?

Promotional codes can be used on most items available at Turnout Tack. However, certain exclusions may apply. You can find full terms and conditions for our promotional offers on the Promotions page of turnouttack.com.

9. How can I change or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for changes or cancellations. For assistance, please visit the Order Information page on turnouttack.com.

10. Can I exchange items?

Yes, we accept exchanges. If you’d like to exchange an item, please follow the instructions on the Exchanges page on turnouttack.com. We recommend contacting us first to confirm availability for the exchange item.